FAQ's

Is Nūr based in the UK?

Yes. We are a small family run business in the North of England, which is where all our beautiful products are distributed from. 

How long will it take for my order to be delivered?

For pieces available in stock, items will usually be delivered within 3 to 5 days (not including weekends). Custom made pieces can take 4-5 weeks to be handcrafted and delivered. 

Which courier service do you use?

Our products will be delivered by Royal Mail, DPD or Evri (previously known as Hermes).

How much are shipping costs?

UK shipping cost is £2.99 - Orders over £50 are free.

EU shipping cost is £6.99 - Orders over £75 are free.

Worldwide shipping cost is £14.99 - Orders over £100 are free.

If you have any other questions, just send an email to support@nur-online.co.uk. We aim to respond within 1 working day.